Terms & ConditionsCookery Class Terms
These are the terms and conditions on which “The Rough Diamond Cookery Classes”, Owl Lodge, Forest Lane, Lacock, Chippenham, SN15 2PN. Registered Office: 1 Bank House, Market Street, Stratton, Cornwall EX23 9DF. Company No. 11288433) (“we/us/ Andy Campbell – The Rough Diamond Cookery Classes”) provides recreational course(s) to you. Please read these terms carefully before you book a course.
2. OUR CONTRACT WITH YOU
The information shown to you as part of the booking process, provided by Andy Campbell and these terms and conditions comprise the legally binding contract between you and The Rough Diamond Cookery Classes (“the Contract”).
The Contract will come into existence on the date of the booking (“the Booking Date”).
3. FEES AND PAYMENT
All fees must be paid in full at the time of booking.
We accept payment of fees by credit card or debit card. If you wish to pay fees by bank transfer, you should contact Andy Campbell by email before making a booking.
4. VOUCHERS
Open gift vouchers are valid for one year. Courses must be booked within that period (although the course date/course start date (“Course Date”) may be after the expiry of that period).
When booking a voucher for a specific course, you will be required to give the name and contact details of the person attending the course, along with any special instructions (eg allergies) and specific needs. An email will be sent to the recipient of the voucher (using these contact details) before the Course Date giving details of the course and attaching our terms and conditions. The voucher recipient will be asked to confirm the recipient’s agreement to the terms and conditions. If the recipient fails to give this confirmation, Truro Cookery School will be entitled to refuse to allow the recipient to attend the course.
5. ALLERGIES AND SPECIFIC NEEDS
Andy Campbell, will try to adapt our courses to suit an individual’s allergies and specific needs. However, this will not be possible for every course. To determine whether a course can be adapted for allergies and/or specific needs and to what degree, you should contact by email before making a booking. You should also read our statement on allergies on our website FAQ’s.
You must give details of your allergies and specific needs as part of the booking process.
All requests for adaptations to courses to accommodate specific needs must be made by email not less than one week before the course date. Failure to do so could result in refusing to allow you to attend the course.
6. Refund And Cancellation Policy
Cancellations must be made at least 3 weeks before the date you booked. If you cancel your booking with a 3 week notice you will be able to book another class in a year from the date of your payment (or from the issue of the gift voucher) without penalty. If you cancel with a shorter notice than 3 weeks you will be allowed to book another class only upon payment of a cancellation fee which amounts to 35% of the price of the class. If you cancel within 1 week of your class, you will not be able to book another class and there will not be a refund.
We require a minimum of 8 participants per class and reserve the right to cancel the class due to insufficient enrolment or if the school needs to postpone due to an unforeseen occurrence. We will, at your convenience, transfer you onto another course; if this option does not suit, you will receive a full refund. In this case, you will be informed at least 24 hours before the class.
7. OUR RIGHTS TO END THE CONTRACT
We may end the Contract at any time by email if: (a) you do not make any payment to us when it is due; (b) you cease to attend the course (other than following your permitted cancellation as set out above); (c) at any time (including on booking) you provide us with information which is inaccurate, incomplete or misleading or fail to provide us with information on request which may affect your ability to complete the course; (d) during the course you develop a medical condition or take medication which is a barrier to learning and in order to make the necessary adjustments to safely accommodate you on the course Andy Campbell would have to incur additional time and expenses that would be unreasonable in the circumstances.
If the Contract is ended as set out above, we will not be required to refund the fees paid by you.
Andy Campbell will be entitled to cancel any course or any part of a course at any time subject to repayment of all fees in respect of the course or part of the course which has been cancelled.
8. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
If we fail to comply with the terms of the Contract, we are responsible for loss or damage you suffer that is a foreseeable result of such failure, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the booking process.
We will not be liable for any failure or delay in performing any of our obligations under the Contract where that failure or delay results from any event that is beyond our reasonable control, such as power failure, third party industrial action, fire, flood and acts of terrorism. If any such event occurs that is likely to adversely affect our performance, we will inform you, our obligations will be suspended, and, if such suspension lasts for more than a week, you can cancel the Contract by letter or email and we will refund the fees paid by you within 14 days of receiving your cancellation save that the Cookery School will be entitled to charge you for the services that it has provided to you prior to your cancellation.
We do not exclude or limit in any way our liability to you for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation, or for failure to provide our services with reasonable care and skill or in accordance with information provided by us about Andy Campbell or his services.
Nothing in these terms and conditions seeks to exclude or limit your legal rights as a consumer.
9. HOW WE MAY USE YOUR PERSONAL INFORMATION
We will process the personal information that you provide to us in accordance with all applicable requirements of (i) unless and until it is no longer directly applicable in the UK, the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then (ii) any successor legislation to the GDPR or the Data Protection Act 2018 and our Privacy Policy (which is available on our website).
We will use the personal information you provide to us: (a) to provide the course to you; (b) to process your payment for the course; (c) if you agreed to this in the booking process, to give you information about similar courses that we provide (but you may stop receiving this at any time by contacting us); (d) in the event that it is necessary in order to avoid risk of harm to you or another person at the School.
We will only give your personal information to third parties in accordance with our Privacy Policy or where the law either requires or allows us to do so.
Photographs will occasionally be taken of students during their cooking sessions and extra-curricular events at the Class. These photos may be used for our marketing materials or on our social media channels in accordance with our Privacy Policy. Your permission to use any such photograph will be requested at the time that the photo is taken. Please email info@chefandycampbell.co.uk if you wish to discuss this further. We will always respect your decision not to be featured if this is your preference.
By using the #roughdiamond_chef hashtag, you agree to your photos being eligible for reposting on the official Rough Instagram page. You will be tagged and credited for your photo and your food if photos are submitted in this way. Any food photographed by The Class and featured on the Rough Diamonds social media pages will be credited to the student who prepared it if the credit is requested.
10. GENERAL
All course documentation, materials, recipes, logos and branding are the property of Andy Campbell and may not be copied or distributed by you without the prior written consent of Andy Campbell.
Each of the provisions of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, invalid or otherwise unenforceable, those provisions shall be deemed severed from the remaining provisions and such remaining provisions will continue in full force and effect.
You may not transfer any of your rights under the Contract to any other person without our written permission.
These terms are governed by English law and you or we can bring legal proceedings in respect of the course in the English courts.
Save where expressly stated otherwise, where these terms and conditions provide for you to contact Andy Campbell by email, you must do so info@chefandycampbell.co.uk